Frequently Asked Questions
How much is shipping?
Worldwide Shipping is completely FREE!
How long do I have to return an unwanted item?
28 days from receipt of the item.
How do I return my items?
Give us a call or email us at firstname.lastname@example.org and then return them to the address at the bottom of this page.
Do you offer worldwide shipping?
How do I contact you?
Either by emailing us at email@example.com or you can find our telephone number at the top of every page.
Where are your products sent from?
We source our products from all around the world including the US, Canada, Europe, China & Australia.
How secure is your website?
We use the same level of security as your bank.
How long do products take to get to me?
All orders are processed within 24 business hours and shipped within 3-5 business days. Deliveries take 7-21 business days but we do our very best to get your order delivered as quickly as possible. On very rare occasions please allow up to 30 business days, we will inform you by email if this is the case.
- US orders usually take between 7-21 business days to be delivered from the date they are shipped.
- Worldwide orders take 7-30 business days. Please note in some countries, customs may cause an additional delay in delivery.
Do you offer product tracking?
Yes, you can track your parcels from the 'Track Order' link in Customer Support menu at the bottom of every page.
Do you offer a satisfaction guarantee?
Yes, 100% satisfaction guaranteed or your money back!
How much does it cost to call you?
We have a TOLL FREE U.S. number, or you can email us for free.
Any other questions, please message us using the contact button below, call us or email us on firstname.lastname@example.org